Capture Every Enquiry in Real-Time.
Convert More Enquiries with Less Effort.
From the first “Hello” to the final booking, mbtravel.in tracks every guest interaction. Organize, assign, and follow up with a CRM built to turn “just asking” into “just booked.”
From First Click to Final Booking: Seamless Enquiry Management
Manual diaries and scattered emails are the enemies of growth. mbtravel transforms your lead intake into a high-speed sales funnel that ensures no traveler is ever left waiting.
01
Instant Lead Notifications
Sales executives receive real-time “Live Badges” on their sidebar the moment a new enquiry is assigned. Respond to high-intent travelers while the lead is still hot.
02
Detailed Guest Profiling
Capture everything upfront—from travel dates and hotel preferences (Budget to Luxury) to specific child ages and vehicle requirements. Start every conversation fully informed.
03
Automated Follow-up Reminders
Never let a lead go cold. All pending follow-ups are automatically synced to the Sales Dashboard, sorted by due date, with quick-action buttons for calls and notes.
04
Live Lead Status Tracking
Monitor your pipeline in real-time. Move enquiries through a clear lifecycle: Open → Follow-up → Quoted → Booked. Instantly identify which leads need a push to close.
05
Smart Call Log Integration
Using our mobile app, sync every guest call directly to the enquiry record. Convert unknown numbers into new enquiries with a single tap and maintain a complete communication history.
06
One-Click Quote Transition
Stop re-typing data. Once an enquiry is ready, push all guest preferences and pax details directly into the Quote Generator to create a professional itinerary in seconds.
Why Agency Owners Trust mbtravel CRM
Role-Based Security
Customizable permission lists ensure that sensitive actions—like price overrides or data deletion—are restricted to authorized personnel only, protecting your agency’s core data.
Automated Financial Integrity
Moving beyond manual ledgers, every transaction is secured with JWT tokens and tracked in a central wallet. Prevent payment leakage and maintain a 100% accurate P&L automatically.
Unified Operations
A truly integrated ecosystem where sales, accounts, and operations sync in real-time. From group tour occupancy to vendor payment status, everything is visible in one click.
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Frequently Asked Questions
Security is at our core. Every login session is protected by JWT (JSON Web Token) encryption that expires automatically to prevent unauthorized access. Additionally, our Role-Based Access Control (RBAC) ensures that sensitive financial information, like the Wallet Ledger and Expense Tracker, is only visible to users in the Accounts or Management departments.
Yes. With our Action-Level Permissions, you can restrict the “Override Pricing” and “Discount” features to managers only. While sales executives can generate quotes based on your pre-set Hotel Master rates, any deviation from the standard pricing requires an authorized role to approve the change, protecting your profit margins.
When using our Android app, mbtravel automatically syncs your daily call logs to the dashboard. If a sales executive receives a call from a potential guest, they can instantly see the duration and contact details. For unknown numbers, a single tap allows them to create a New Enquiry immediately, ensuring no lead is ever lost due to manual entry delays.